How can we help?

Use these quick checks for the most common MedLearn issues.

The site does not open or looks outdated

Reload the page once. If the problem remains, close the MedLearn tab, reopen it, and confirm that your connection is working. Clearing this site's browser data can fix a damaged local cache, but it also removes locally saved preferences.

I cannot sign in

Check the email address and password, then try password recovery from the sign-in screen. Also check the spam folder for recovery messages.

Content or progress is missing

Confirm that you are signed in to the same account and pull down to refresh the Home or Library screen. Recently opened content may still be available offline, while synchronization waits for a connection.

Report a content problem

Open the affected learning article and use its feedback option. Include the topic name and a short description so the issue can be reviewed.

Account deletion

See the account deletion guide for permanent deletion and details about associated data.